EXCHANGE POLICY

1. Eligibility for Exchange

Customers can request an exchange if:

The product is damaged, defective, or incorrect (wrong item delivered)
The request is raised within 1–2 days of delivery
The product is unused, unwashed, and in original condition
All tags, blouse pieces, and packaging are intact

2. Non-Eligible Items

The following are typically not eligible:

Sarees that have been worn, washed, or altered (e.g., blouse stitched)
Products purchased during clearance sale / final sale
Minor color variations due to lighting or screen differences
Customized or pre-stitched orders

3. Exchange Process

Customer must initiate request via:

Website account / order page
Or customer support (WhatsApp/email)
Provide:
Order ID
Reason for exchange
Unboxing video or images (mandatory for damage claims)

4. Reverse Pickup / Shipping

If the issue is brand’s fault (damage/wrong item):
Free reverse pickup or prepaid shipping
If the issue is customer preference (e.g., change of mind):
Customer bears return shipping charges

6. Important Conditions

Sarees must be returned folded properly to avoid damage
Items failing QC will be sent back to customer
Only one-time exchange per order allowed

Pro Tips (Highly Recommended)

Add “No Return, Only Exchange” if that fits your margin model
Use clear product videos to reduce exchange requests
Mention fabric details, length, blouse info clearly
Keep policy visible on:
Product page
Checkout page
Footer link

Optional Add-ons

You can also include:

Size/fit exchange (for readymade blouses or churidars)
COD order restrictions (e.g., no exchange for COD abuse cases)
Loyalty-based flexible exchange for repeat customers