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PRIVACY POLICY
1. Introduction
Welcome to Pennazhag (referred to as "we", "us", "our", or "Pennazhag"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or contact us via WhatsApp, email, or other channels.
By using our website and services, you consent to the practices described in this Privacy Policy.
Our promise to you: We prioritize pride over profit — and that includes how we handle your data. We will never sell, rent, or trade your personal information to third parties for marketing purposes.
2. Information We Collect
We may collect the following types of information:
Personal Information You Provide:
- Name
- Email address
- Phone number (including WhatsApp)
- Billing and shipping address
- Payment details (processed securely via payment gateway — we do not store card or UPI details)
- Order history
- Any information you share when contacting us
Information Automatically Collected:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referring website
- Cookies and similar tracking technologies
Information from WhatsApp:
- When you message us on WhatsApp (+91 7902548312 or +91 8086548312), we may store your phone number and chat history to process your orders and provide customer support.
3. How We Use Your Information
We use your information for the following purposes:
| Purpose | Description |
|---|---|
| Order Processing | To process, pack, and ship your orders |
| Payment Processing | To securely complete your transactions |
| Customer Support | To answer your queries via WhatsApp, email, or phone |
| Order Updates | To send order confirmations, shipping updates, and delivery notifications |
| Shipping & Delivery | To share your address with courier partners (only for delivery purposes) |
| Website Improvement | To analyze how customers use our website and improve user experience |
| Marketing (Opt-in only) | To send newsletters, new collection alerts, and offers — only if you have subscribed |
| Legal Compliance | To comply with applicable laws and regulations |
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
However, we may share your information with trusted third parties only to operate our business:
| Third Party | Purpose |
|---|---|
| Courier / Logistics Partners | To deliver your order to your address |
| Payment Gateways | To process your payments securely (Razorpay, Cashfree, etc.) |
| Email Service Providers | To send you order updates and newsletters (only if opted in) |
| Website Hosting & Analytics | To host our website and analyze traffic (e.g., Google Analytics) |
| Legal Authorities | If required by law or to protect our rights |
All third parties are contractually obligated to keep your information confidential and use it only for the specific service they provide.
5. Data Security
We take data security seriously. We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
- SSL encryption on our website
- Secure payment gateways (we do not store card details)
- Limited access to personal data within our team
- Regular security reviews
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your cart items
- Understand how you use our site
- Improve your browsing experience
Types of cookies we use:
- Essential cookies: Required for website functionality (cart, checkout)
- Analytics cookies: To understand site traffic and user behavior
- Preference cookies: To remember your language or region settings
You can disable cookies in your browser settings. However, some parts of our website may not function properly.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing emails anytime using the "unsubscribe" link
- Withdraw Consent: Withdraw any consent you previously gave
To exercise any of these rights, contact us at:
pennazhag@gmail.com
WhatsApp: +91 7902548312 | +91 8086548312
We will respond within 30 days.
8. How Long We Keep Your Data
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, including:
- To fulfill orders and provide customer support
- To comply with legal obligations (e.g., tax records for 5–7 years)
- To resolve disputes and enforce our agreements
After the retention period, your data will be securely deleted or anonymized.
9. Children's Privacy
Our website and services are intended for adults aged 18 years and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, Facebook, YouTube, payment gateways). We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.
11. WhatsApp Communication
When you contact us on WhatsApp (+91 7902548312 or +91 8086548312):
- We may store your phone number and chat history to process orders and provide support
- We do not share your WhatsApp number with third parties for marketing
- You can request deletion of your chat history at any time
Note: WhatsApp is owned by Meta. Their privacy policy applies to the WhatsApp platform itself. Please review WhatsApp's privacy policy for more information.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.
We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. Grievance Officer
In compliance with Indian laws (including the Information Technology Act, 2000), we have appointed a Grievance Officer to address your concerns regarding privacy or data handling:
Name: [Your Name / Owner Name – add if comfortable]
Email: pennazhag@gmail.com
Business Address: Pennazhag, Kuthampully, Thiruvillamala, Thrissur – 680594, Kerala, India
Response time: We acknowledge all complaints within 48 hours and resolve within 30 days.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information:
Email: pennazhag@gmail.com
WhatsApp: +91 7902548312 | +91 8086548312
Business Address: Pennazhag, Kuthampully, Thiruvillamala, Thrissur – 680594, Kerala, India