Frequently Asked Questions (FAQs)

1. Orders & Products

Q1. What kind of products do you sell?
We design trendy, elegant, and everyday wear for women who refuse to compromise. From chic dresses and co-ords to comfortable staples and festive edits — every piece is made with quality fabrics and premium finish.

Q2. Are your products authentic?
Absolutely. We never sell counterfeits or copycat designs. Every piece is original, thoughtfully sourced, and made with integrity. If we wouldn't wear it with pride, we don't sell it.

Q3. How do I know my size?
A detailed size chart is available on every product page. Still confused? No problem. Message us on WhatsApp at +91 8086548312 with your height, weight, and fit preference — we'll help you pick the right size.

Q4. Do you offer custom sizes?
Not yet. But our standard sizes (XS to XXL) are thoughtfully graded to fit a wide range of body types. WhatsApp us for personalized fitting advice.

Q5. How often do you launch new collections?
We release fresh styles every 2–3 weeks. Plus, our WhatsApp exclusive drops happen monthly — available only to customers who message us first.

2. Payments & Pricing

Q6. Why don't you offer Cash on Delivery (COD)?
We prioritize secure payments and faster shipping. No COD helps us keep prices fair, avoid fake orders, and deliver to you sooner. You can pay easily via card, UPI, net banking, or wallets.

Q7. Is it safe to pay online?
Yes. Our payment gateway is fully encrypted and secure. We never store your card or UPI details.

Q8. Do you offer discounts?
Yes. Sign up for our newsletter and get 10% off your first order. We also run occasional sales and WhatsApp-exclusive offers. Follow us on Instagram (@pennazhag) to stay updated.

Q9. Are there any hidden charges?
None. The price you see is what you pay. No surprise taxes, no handling fees, no last-minute add-ons.

Q10. Do you have a loyalty program?
Not a formal one. But our best customers get early access, birthday treats, and exclusive WhatsApp drops — because we believe in rewarding trust, not points.

3. Shipping & Delivery

Q11. Where do you ship?
We ship across India (Pan India) and to most countries worldwide.

Q12. How much does shipping cost?

• India: Free standard delivery on orders ₹2,000 and above. Below ₹2,000, shipping charges are calculated at checkout.
• Worldwide: Calculated based on location and weight. WhatsApp us for an estimate.

Q13. How long does delivery take?

• India: 3–7 business days (most locations).
• Next Day Delivery: Order by 2 PM and get it tomorrow — available for select pincodes.
• Worldwide: 7–14 business days depending on destination.

Q14. Can I track my order?
Yes. Once shipped, you'll receive a tracking link via WhatsApp or email.

Q15. Do you ship to my city / pincode?
Most likely yes. WhatsApp us your pincode and we'll confirm instantly.

Q16. What if my order is delayed?
We'll inform you immediately. Delays rarely happen, but when they do — we take pride in being honest about it. You can cancel for a full refund if the delay is unacceptable.

4. Returns & Exchanges

Q17. What is your return policy?
We accept returns within 7 days of delivery if the product is:

• Damaged or defective
• Wrong size sent by us
• Significantly different from description

We do not accept returns for:

• Change of mind / didn't like the color or style
• Minor variations in color (due to screen settings)
• Products worn, washed, or without tags

Q18. How do I initiate a return?
WhatsApp us at +91 8086548312 with your order ID and a photo/video of the issue within 48 hours of delivery. We'll guide you from there.

Q19. Do you offer exchanges?
Yes, for size exchanges subject to stock availability. You will need to ship the product back, and we'll ship the new size once we receive it.

Q20. Who pays for return shipping?

• If it's our mistake (damage, wrong size, defect) — we pay.
• If you simply changed your mind — you pay.

Q21. How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

5. WhatsApp & Customer Support

Q22. How can I order on WhatsApp?
Simple. Message us at +91 8086548312 with:

• Product name / photo
• Size
• Shipping address

We'll confirm availability, share payment details, and confirm your order.

Q23. Is WhatsApp ordering faster than the website?
Yes — especially for personalized help. You get real-time replies, size advice, and exclusive access to WhatsApp-only drops.

Q24. What are your support hours?
Monday to Saturday, 10 AM – 7 PM IST. We reply within a few hours (often minutes). Sundays and holidays may be slower — but we always reply.

Q25. Can I cancel or modify my order after placing it?
Yes — within 2 hours of placing the order. After that, it may have already been packed. WhatsApp us immediately.

6. Products & Fabrics

Q26. What kind of fabrics do you use?
Cotton, linen, viscose, polyester blends, and luxury fabrics — always chosen for comfort, breathability, and durability. We never use cheap, itchy, or see-through materials.

Q27. How do I care for my Penna Zhag clothes?
Wash instructions are on the care label inside each garment. Most pieces prefer gentle cold wash and air dry — no harsh bleach or machine drying.

Q28. Will the color fade after washing?
We pre-test our fabrics. With proper care (cold wash, mild detergent, dry in shade), fading is minimal.

Q29. Do you have plus sizes?
We go up to XXL. Many styles fit generously. WhatsApp us your measurements and we'll recommend the best fit.

7. Brand Philosophy

Q30. What does "Pride over Profit" actually mean?
It means we will never sell you anything we wouldn't wear ourselves — even if it costs us money. Every fabric, stitch, and finish is chosen with care, not just cost-cutting. Your trust matters more than our margin.

Q31. Are you an eco-friendly brand?
We're on that journey. We use minimal plastic in packaging and work with small, ethical workshops. We don't overproduce. We don't greenwash. We just try to do a little better every day.

Q32. Do you have a physical store?
Not yet. We are currently online-only — which helps us keep prices fair. But we're working on pop-ups. Follow us on Instagram for updates.

8. Social & Community

Q33. Where can I see real customer photos?
Instagram: @pennazhag — we repost customer photos in our stories and feed. Tag us and you might be featured.

Q34. Can I collaborate or become an affiliate?
Yes. WhatsApp us with your profile (Instagram / YouTube) and we'll discuss.

Q35. How do I stay updated on new launches?

• Instagram: @pennazhag
• YouTube: @pennazhag
• Facebook: Penna Zhag
• WhatsApp Broadcast: Save +91 8086548312 and text "ADD ME"

Still have a question?

We're just a WhatsApp message away.

Chat with us: +91 8086548312
Email (slow response): [your email id — add if available]
Reply time: Usually within a few hours